Shipping & Return

Shipping Policy

We ship products to USA and its territories (will expand to other countries/regions in the near future)
A fixed shipping and handling fee US$50 is charged to all international customers (not applicable for free shipping and handling when products are being promoted)
For customers located in Taiwan, please use our Chinese website at https://www.taiwanscientific.com.tw/%E4%B8%AD%E6%96%87%E7%89%88%E9%A6%96%E9%A0%81 to place your order
For US customers, please note that the FDA approval for ANSWatch wrist monitors is for prescription (issued by a physician) and over-the-counter (direct purchase by customers for home use).
We strongly suggest that you download, install, and preview our free app that works with ANSWatch-Mini, before you place an order. Go to App Store (for iOS devices) or Google Play (for Android devices) and search for <answatch mini>.

All purchases come with a 10-day money-back guarantee. No questions asked.
For prompt full refund, please keep the product and shipping package in a clean, resalable condition (Referring to the return policy insert in the product package), and send the return package within 10 days of receiving the product via registered mail/parcel to our CA receving department at: Taiwan Scientific Corp., 17, Del Rio, Pittsburg, CA94565
If ANSWatch-Mini needs to be sent back for repair during the one-year warranty period (free of charge) or after warranty (customary charge), please send us a message first . We will provide you with shipping labels and detailed return instructions.