Shipping & Returns

Shipping Policy

We ship products to all countries/regions
A fixed shipping and handling fee US$50 is charged to all international customers
For customers located in Taiwan, please use our Chinese website at www.taiwanscientifc.com.tw/answatch-mini.html to place your order
For US customers, please note that the FDA approval for ANSWatch wrist monitors is for prescription only. FDA's regulation allows: (1) patients to obtain a physician's prescription before purchase a medical device (2) professionals to purchase ANSWatch for their own use and for research only. We are in the process of getting an Over-the-Counter (OTC) approval so that any individual or patient can make a purchase.
We strongly suggest that you download, install, and preview our free app that works with ANSWatch-Mini, before you place an order. Go to App Store (for iOS devices) or Google Play (for Android devices) and search for <answatch>.

All purchases come with a 10-day money-back guarantee. No questions asked.
For prompt full refund, please keep the product and shipping package in a clean, resalable condition (Referring to the return policy insert in the product package), and send the return package within 10 days of receiving the product via registered mail/parcel to : Taiwan Scientific Corp., 10F, 88-4, Ming-Chiuan road, Shin-Dian District, New Taipei, 23143, Taiwan
If ANSWatch-Mini needs to be sent back for repair during the one-year warranty period (free of charge) or after warranty (customary charge), please send us a message first . We will provide detailed shipping instructions.