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Shipping & Return

Shipping Policy

  • We ship products to USA and its territories (will expand to other countries/regions in the near future)

  • A fixed shipping and handling fee US$50 is charged to all international customers (not applicable for free shipping and handling when products are being promoted)

  • For customers located in Taiwan, please use our Chinese website at https://www.taiwanscientific.com.tw/%E4%B8%AD%E6%96%87%E7%89%88%E9%A6%96%E9%A0%81 ​ to place your order

  • For US customers, please note that the FDA approval for ANSWatch wrist monitors is for prescription (issued by a physician) and over-the-counter (direct purchase by customers  for home use).  

  • We strongly suggest that you download, install, and preview our free app that works with ANSWatch-Mini, before you place an order.  Go to App Store (for iOS devices) or Google Play (for Android devices) and search for <answatch mini>.

Return & Exchange Policy

  • All purchases come with a 10-day money-back guarantee.   No questions asked.  

  • For prompt full refund, please keep the product and shipping package in a clean, resalable condition (Referring to the return policy insert in the product package), and send the return package within 10 days of receiving the product via registered mail/parcel to : Taiwan Scientific Corp., 10F, 88-4, Ming-Chiuan road, Shin-Dian District, New Taipei, 23143, Taiwan 

  • If ANSWatch-Mini needs to be  sent back for repair during the one-year warranty period (free of charge) or after warranty (customary charge), please send us a  message first .  We will provide shipping labels and detailed return instructions.

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