Shipping & Returns

Shipping Policy

  • We ship products to all countries/regions

  • A fixed shipping and handling fee US$50 is charged to all international customers

  • For customers located in Taiwan, please use our Chinese website at to place your order

  • For US customers, please note that the FDA approval for ANSWatch wrist monitors is for prescription only.  FDA's regulation allows: (1) patients to obtain a physician's prescription before purchase a medical device (2) professionals to purchase ANSWatch for their own use and for research only.  We are in the process of getting an Over-the-Counter (OTC) approval so that any individual or patient can make a purchase.  

  • We strongly suggest that you download, install, and preview our free app that works with ANSWatch-Mini, before you place an order.  Go to App Store (for iOS devices) or Google Play (for Android devices) and search for <answatch>.

Return & Exchange Policy

  • All purchases come with a 10-day money-back guarantee.   No questions asked.  

  • For prompt full refund, please keep the product and shipping package in a clean, resalable condition (Referring to the return policy insert in the product package), and send the return package within 10 days of receiving the product via registered mail/parcel to : Taiwan Scientific Corp., 10F, 88-4, Ming-Chiuan road, Shin-Dian District, New Taipei, 23143, Taiwan 

  • If ANSWatch-Mini needs to be  sent back for repair during the one-year warranty period (free of charge) or after warranty (customary charge), please send us a  message first .  We will provide detailed shipping instructions.